Below is a listing of our most frequently asked questions. Please feel free to contact us if you have any other questions or concerns.
Scheduling, Payments, and Policies
How can I schedule an appointment?
We offer online booking where you can schedule at your convenience 24/7. You can also call or text us at 208-713-6562 or email email@example.com and we can get you scheduled or answer any questions. Always feel free to reach out to us if you try to schedule online and don’t see a time that works for you.
Are walk-ins and same day appointments available?
We generally cannot accommodate walk-ins, but often can take same-day appointments, depending on practitioner availability. Appointments can be booked online up to two hours before the appointment time. If you don’t see anything available online, please feel free to give us a call.
Do you have evening and weekend appointments available?
Do you offer couples massage?
Yes, we do. Couples massages are currently available Monday through Friday and can be booked online or over the phone. As always, if you don’t see a time that works for you or have any questions, please reach out to us.
Why do I have to give a credit card number to schedule and is it secure?
Will I get a full 60 minutes of massage when I book a 60-minute appointment?
Do I have to fill out any paperwork?
What time should I arrive for my appointment?
What if I am running late to my appointment?
What is your cancellation policy and how do I cancel or reschedule my appointment?
We ask that you give as much notice as possible and at least 24 hours notice if you need to cancel or reschedule your appointment. You can cancel or reschedule online by clicking the link in your confirmation email or you can call, text or email to let us know. You will not be able to cancel or reschedule online within 24 hours of your scheduled appointment time and will need to call us. Appointments canceled with less than 24 hours’ notice or missed appointments will be subject to a rescheduling fee of 50% of the full-service price. The rescheduling fee will be waived in the case of an emergency or illness.
What forms of payment do you accept?
Should I tip my massage therapist?
Do you take insurance? What if I have a Flexible Spending Account (FSA) or Health Savings Account (HSA)?
We do not currently bill health insurance. If you have coverage for massage, you can pay out of pocket and we can provide receipts and chart notes for you to submit to your insurance company for reimbursement. We DO accept HSA and FSA cards. These generally work like any debit card and we are happy to provide any additional documentation you need to send your insurance company. We are also able to bill insurance for treatment for motor vehicle accidents and workers’ compensation injuries.
I was in a car accident or injured at work and given a recommendation for massage, can you help me?
Yes! We provide treatment for motor vehicle accidents and workers’ compensation cases. This treatment includes a thorough intake and assessment where we will develop a personalized treatment plan. We will just need a prescription from a primary care provider and your insurance company and adjuster’s information. We will verify your coverage and then submit chart notes and billing requests directly to your insurance. In the event that your insurance denies payment, you would be responsible for any outstanding fees.
About Our Practice
Are your massage therapists licensed and certified?
What cleaning and sanitizing protocols do you follow?
What, When and How Often
Which treatment is right for me?
What session length should I schedule?
How often should I get a massage?
We recommend monthly maintenance massages for just about everyone. This is the minimum frequency where we see people really feeling the ongoing benefits of massage in their lives. However, we also tell people scheduling a massage should never be something that adds stress to your life, so we encourage you to come in on a schedule that works for your time, budget, and lifestyle. If you are dealing with an injury or acute issue or looking to achieve certain goals, it can be beneficial to schedule more frequently for a time and then go to a maintenance schedule. In an ideal world, we would love everyone to be able to get a massage once a week, and clients who are able to do this definitely feel the difference. We have even had clients who were on a regular twice-a-week schedule. Your practitioner will be happy to discuss their personalized recommendations for you and help come up with a treatment plan that works for you.
I woke up with a cold today. Should I come in?
Nope. If you have any symptoms of a cold or flu, we ask that you please reschedule your appointment. This is both to avoid exposing our practitioners and other clients to illness and to allow your body to go through its natural healing process. Sometimes, getting a massage in the early stages of a cold can actually make you feel worse. A good time to get a massage is when you are recovering from being sick and no longer contagious. We will waive the rescheduling fee in the case of illness, although we ask that you please give us as much notice as possible out of courtesy (for example, if you are feeling sick the night before, please let us know then, rather than waiting until the morning of your appointment).
When is it not okay to get a massage?
You should not book a massage if you have a fever, cold or flu, systemic infection, or a contagious skin condition. With the majority of other conditions, your therapist will be able to adapt their approach or avoid certain areas or techniques, as needed. With some conditions, such as cancer, certain heart conditions, or recent surgery, we recommend getting approval from your physician before receiving a massage. Please feel free to ask us if you have any questions or concerns or are uncertain if the massage is right for you.
I don’t like deep tissue massage/Will my massage hurt?
What if I’ve experienced a trauma (or abuse) that is still triggered by touch?
Some of our therapists are experienced in working with trauma survivors. If you feel called to include bodywork as part of your healing process, we would be honored to work with you. Patient, nurturing, and accepting touch that moves at your own pace can help facilitate your body releasing, processing, and healing from trauma (physical or emotional) and allow your nervous system to settle and perhaps find new and more resilient connections. We will make any accommodations or adjustments needed and will hold a safe space for you. Sometimes, this work may start with the lightest touch or the practitioner not even placing their hands on your body and simply holding space. Please reach out to us with any questions.
Before, During, and After Your Session
I’ve never had a professional massage before, what should I expect?
We love giving people a great first experience with professional massage. Please arrive 5-10 minutes before your scheduled appointment time. If no one is available to greet you when you walk in, feel free to use the restroom and have a seat in the waiting area. Your practitioner will greet you as soon as they can and offer you some water, then show you to the treatment room. They will then ask you a few questions to get to know you and what you are looking to get out of your session. They will talk you through what to expect during your massage and encourage you to speak up if anything is not comfortable or needs to be adjusted. Your practitioner will then show you how to get on the table and step out of the room and give you a few minutes to undress and get on the table. Don’t forget to put your phone on silent or do not disturb, so you can fully relax. Your practitioner will give a knock before entering and then check with you to make sure everything is comfortable. The heat level, face rest, and bolster can all be adjusted, if needed. During the session, all you need to do is lie there and relax. Your practitioner may move your arms and legs; just do your best to let go and let the therapist do the work. If they need you to move or do anything, they will let you know. Your practitioner will check in with you to make sure the pressure is comfortable. Please feel free to ask any questions or speak up if anything needs to be adjusted. Other than that, we invite you to just relax and breathe. Your therapist will likely have you turn over part way through the session. They will hold the sheet up in such a way that you are still covered, but have a bit of space to turn. At the end of the session, your therapist will thank you and then step out of the room so you can get off the table and get dressed. Take your time getting up and head back out to the waiting area when you’re ready. Your practitioner will be there to offer you more water and see how you’re feeling.