Scheduling & Availability
How Can I Schedule An Appointment?
Which Treatment Is Right For Me?
Check out our individual services and their FAQs to help determine what treatment(s) fit you best.
Still not sure? Give us a call. We’ll be happy to help you choose.
Why Do I Have To Give A Credit Card Number To Schedule, And Is It Secure?
Are Walk-Ins And Same-Day Appointments Available?
If you want to book a last-minute massage appointment or sauna session please call us.
Appointments can be booked online up to two hours before the appointment time. If you don’t see anything available online, please call us.
Do You Have Evening And Weekend Appointments Available?
What Session Length Should I Schedule?
Book a 60-minute session if you need focused work on a specific area (or two) or are looking for a basic relaxation massage.
Most of our practitioners feel a 75-minute session is ideal for complete treatment and the “sweet spot” for those unsure of how long a treatment to book.
90-minute or longer sessions are great for incorporating full-body sessions with some focused work.
Full-body Lymph, Sarga, or custom sessions combining multiple modalities typically require at least two hours.
Attire & Etiquette
What Should I Wear To My Appointment?
What Should I Wear During My Massage Or Bodywork Session?
Your practitioner will drape you under a sheet on the massage table, keeping sensitive areas covered at all times.
We completely understand you may not be comfortable undressing to this level for various reasons. We’ll work over whatever level of clothing you are most comfortable wearing.
Should I Still Come In If I Woke Up With A Cold?
Out of courtesy, please provide as much notice as possible. If you’re not feeling well the night before your appointment, please let us know BEFORE the morning.
Before & After
Should I Shower Before My Massage?
We do, of course, ask for reasonable standards of hygiene. Please shower before coming in if (for example) you’ve been backpacking for a week or just fought in an MMA tournament.
If you have clean hair or makeup, we’ll do our best to keep creams and oils away from your hair or face.
What If I Didn’t Have Time To Shave My Legs, Wash My Hair, Get A Pedicure, Etc.?
Is It Okay To Smoke Tobacco, Drink Alcohol, Or Take Drugs Before My Massage?
It’s crucial to be fully present and sober during the bodywork session to receive maximum benefits.
When Is It Not Okay To Get A Massage?
Is It Okay To Exercise Right After A Massage?
and avoiding strenuous activities in the 24 hours immediately following. We especially advise against any activity reliant upon muscle strength for your safety, like weight lifting or rock climbing, as massage (especially deep tissue work) can weaken muscles for about a day.
Check In & Arrival
What Time Should I Arrive For My Appointment?
Will I Get A Full 60-Minutes Of Massage When I Book A 60-Minute Appointment?
Do I Have To Fill Out Any Paperwork?
When booking online, you’ll complete these forms as part of your booking process. If you book over the phone, we’ll email you a link to complete these online at your convenience.
If you’re unable to fill out the forms before you come in, no worries! Just arrive at least 10 minutes before your treatment time and fill them out here.
What If I Am Running Late For My Appointment?
Running more than five minutes late? Please call or text to let us know.
We try to allow ample time between appointments and do our best to provide your full treatment time if you arrive just a few minutes late. Please understand this is not a guarantee. If you arrive late, we reserve the right to end your treatment at the scheduled time by shortening your treatment by the amount of time you are late.
Cancellation & Change Policy
What Is Your Cancellation Policy?
Appointments canceled with less than 48 hours’ notice will be subject to a rescheduling fee of 50% of the full service price. Appointments canceled with less than 24 hours’ notice (including missed appointments) will be charged a rescheduling fee of 100% of the full service price. We waive the rescheduling fee in the event of an emergency or illness.
We reserve the right to ask for prepayment or to refuse service to clients with repeated cancellations or no-shows.
How Do I Cancel Or Reschedule My Appointment?
You cannot cancel or reschedule online within 48 hours of your scheduled appointment time. If this is the case, you will need to call us.
Payment & Gratuity
What Forms Of Payment Do You Accept?
I Was In A Car Accident Or Injured At Work. I Have A Recommendation For Massage Treatment. Can You Help Me?
We will need a prescription from a primary care provider, your insurance company, and the adjuster’s information. We will verify your coverage and submit chart notes and billing requests directly to your insurance.
You would be responsible for any outstanding fees if your insurance denies payment.
Do You Take Insurance?
However, we can bill insurance for treatment relating to motor vehicle accidents and workers’ compensation injuries.
Do I Tip After A Massage Or Bodywork Treatment?
Our Standards of Practice
Are Your Massage Therapists Licensed And Certified?
Practitioners who have the designation “LMT” after their name are Licensed Massage Therapists in the state of Idaho. Meaning they:
- Completed at least 500 hours of approved training (including anatomy, physiology, pathology, ethics, and clinical hours)
- Passed a national certification or licensing exam
- Complete continuing education hours every year to maintain their license
Practitioners who are not LMTs have completed certification programs and continuing education hours in modalities that fall outside the scope of massage licensure in Idaho, such as Acupressure, Shiatsu, Thai Massage, and CranioSacral Therapy.
What Cleaning And Sanitizing Protocols Do You Follow?
Our treatment tables, pillows, and bolsters have waterproof, sanitizable covers. Our linens are professionally laundered and kept in closed storage containers.
All surfaces touched by clients or practitioners get sanitized between sessions.
All practitioners must thoroughly wash their hands and arms up to the elbows before and after each session.